All wagering details provided by RIOSTARZ are managed with integrity. Kindly take a moment to review
thoroughly.
The subsequent terms and conditions govern the utilization of this platform and the services rendered by
RIOSTARZ (the Company). By accessing any page of this site and/or engaging with the services, you agree
to be bound by these terms and conditions unconditionally.
If you do not agree to these terms and conditions, please refrain from using or further engaging with
any of the services immediately.
1.1 By checking the ""Agree"" box and accessing the website, or by opening an account or placing a bet
with RIOSTARZ, the Customer is considered to have read, comprehended, and accepted these terms and
conditions. Through this agreement and/or continued use of the Website, the Customer is bound by these
terms and conditions, along with the incorporated rules, regulations, and privacy policy. In case of any
inconsistency between these terms and any referenced document, these terms will always take precedence.
1.2 RIOSTARZ retains the exclusive right to amend, update, and modify the terms and conditions, rules,
regulations, and privacy policy as deemed necessary, without prior notice to the Customer. However,
significant changes will be notified to the Customer through prominent notices on the Website.
1.3 You acknowledge and agree that it is your responsibility to check for any such amendments, updates,
and modifications. Your continued use of the Website signifies your unconditional acceptance of these
terms and any changes made to them. Bets received before the effective time of the amendment will be
subject to the existing terms and regulations.
1.4 These terms, rules, regulations, and privacy policy are presented in English. In case of any
translation into another language, the English version will prevail over any translation.
2.1 By accepting these terms and conditions, the Customer affirms being of legal age, which is 18 or the
legal age of majority as determined by the applicable laws of their jurisdiction, whichever is higher.
The Customer also asserts having the mental capacity to accept responsibility for their actions and
adhere to these terms and conditions. RIOSTARZ retains the right to void any transactions involving
minors.
2.2 Customers intending to place bets with RIOSTARZ should be aware of potential legal restrictions in
their country, place of residence, or where the bets are made from, regarding online betting or gaming
(collectively, ""gambling""). Specifically, you confirm and agree, as a condition of using the services:
a. You are not within a jurisdiction that prohibits gambling;
b. You are not a citizen of a nation that prohibits its citizens from gambling, regardless of your
current location;
2.3 Furthermore, the Customer agrees, accepts, and unequivocally represents to RIOSTARZ, without
limitation:
a. It is solely the Customer's responsibility to ensure compliance with local or national laws before
registering or placing bets with RIOSTARZ. Seeking legal advice before engaging with RIOSTARZ is
encouraged to verify that such activities comply with relevant laws. RIOSTARZ is not liable for any
breach of local or national laws by the Customer; and,
b. The Customer acknowledges that RIOSTARZ operates legally and is licensed to provide its services from
the jurisdiction or country specified herein. RIOSTARZ ensures it operates from a jurisdiction where it
is legally permissible, licensed, and regulated, and makes efforts not to conduct business with or
accept Customers from Prohibited Jurisdictions.
2.4 Without limiting clauses 2.2 and 2.3, legal entities (including individuals, corporations,
partnerships, and other entities) may not use any services or products offered by RIOSTARZ. Hence, the
Customer asserts, without reservation:
a. They are not residing, physically located, or incorporated within, nor do they have any business
presence or target markets in Prohibited Jurisdictions; and
b. They will not place bets from any of the Prohibited Jurisdictions.
2.5 The Customer acknowledges that their use of RIOSTARZ entails inherent risks, and understands that
through the utilization of the Website and/or the services provided by RIOSTARZ, they may incur losses
on bets placed. The Customer assumes full responsibility for any such losses.
2.6 The Customer warrants that they will not engage in any attempts to attack, hack, make unauthorized
alterations to, or introduce malicious code to the Website. Specifically, the Customer will refrain
from: (a) reverse engineering or decompiling any software available through the Website; (b) making
copies, modifying, reproducing, transmitting, altering, using, or distributing any part of the Website
or its contents; (c) disclosing account information to any third party; (d) violating any provisions
stated herein, including but not limited to Clause 6 below; or (e) engaging in any deceptive practices
to defraud RIOSTARZ through the use or abuse of its services or the Website. When RIOSTARZ suspects the
Customer of violating these terms, RIOSTARZ reserves the right, in addition to any other remedies, to
freeze or suspend the Customer's account to conduct further investigations. Confirmation of the
Customer's violation of these terms will result in termination of services, closure of the Customer's
account, and forfeiture of any amounts in the Customer's account by RIOSTARZ.
2.7 The Customer will promptly inform RIOSTARZ of any discrepancies in payments received by or paid to
RIOSTARZ, as well as any errors in the Customer's account information held by RIOSTARZ, as soon as they
become aware.
3.1 Customers are permitted to deposit funds with RIOSTARZ solely through the pre-approved payment
methods available on the Website. Customers must utilize the same Authorized Payment Solutions
authorized by RIOSTARZ for both depositing and withdrawing funds, unless directly depositing funds with
RIOSTARZ. Authorized Payment Solutions are not authorized to represent themselves as able to receive
funds on behalf of RIOSTARZ without prior written confirmation from us. Additionally, Authorized Payment
Solutions are prohibited from marketing, advertising, publicizing, or promoting the Company or its
Services in any manner without prior written consent from RIOSTARZ.
3.2 To utilize RIOSTARZ’s betting services, Customers must register on the Website and create an
account, thereby becoming a Registered Customer.
3.3 Upon registration, Customers agree to provide all necessary Personal Information to RIOSTARZ. It is
the Customer's responsibility to ensure that their Personal Information, including address, telephone
number, and payment/bank details (if applicable), are kept accurate and up-to-date on the Website.
Customers must provide truthful information during the account opening process. Failure to do so will
result in a violation of these terms and conditions, leading to immediate closure of the account and
forfeiture of any funds available in the account.
3.4 Upon request by RIOSTARZ, the Customer agrees to provide any documentation necessary to verify the
Personal Information provided. The Customer authorizes RIOSTARZ to utilize any lawful means it deems
necessary to verify the Personal Information provided by the Customer, as outlined in the online
enrolment form (""Personal Information""). This includes all requisite information determined by the
RIOSTARZ, at its sole discretion and at any time, to properly identify the Customer. Upon submission and
acceptance of the online enrolment form by RIOSTARZ, the Customer will be considered a Registered
Customer. RIOSTARZ reserves the right to accept or reject Customers for any reason. Only Registered
Customers are permitted to use RIOSTARZ’s services and place bets up to their specified bet limit or
available monetary amount in their accounts.
3.5 Upon becoming a Registered Customer, the Customer will receive a username and password (""Account
Access Information"") intended for their personal use only. It is the Customer's duty to always maintain
the confidentiality of their Account Access Information. The Customer is fully accountable for any
misuse or unauthorized disclosure of their Account Access Information to third parties. If the Customers
suspect their Account Access Information has been compromised or accessed by a third party, they must
promptly notify RIOSTARZ. Upon notification, RIOSTARZ may provide the Customer with new Account Access
Information to ensure security.
3.6 Bets or requests made online using the correct Account Access Information will be deemed valid.
Customers are urged to promptly inform RIOSTARZ if they suspect their account information is being
misused by a third party, enabling RIOSTARZ to suspend the account. RIOSTARZ will not be held
responsible for any reasonable delay in suspending the account. Only after the Customer notifies
RIOSTARZ of compromised Account Access Information and the Company suspends the account will bets or
requests made online with that information be considered void. Customers can report such incidents using
the contact information available in the ""Contact Us"" section of the Website.
3.7 RIOSTARZ may periodically require the Customer to change their password or Account Access
Information, or may suspend the Customer's account if there is suspicion of a security breach or misuse
of the Website. RIOSTARZ reserves the right to change the Customer's Account Access Information at its
sole discretion, with prior notice to the Customer.
3.8 To uphold a high level of security and safeguard Customer funds, the Company may conduct random
security checks. Customers acknowledge that the Company has the right to request additional information
and/or documentation from them to verify their identity during such security checks.
3.9 Customers are advised to review their account balance each time they log in to the Website. If any
discrepancies are noted, it is the Customer's responsibility to promptly notify the Company and provide
their transaction records since the last verified balance. Failure to report discrepancies within thirty
(30) calendar days from the end of the respective month will result in forfeiture of any claims
regarding the account balance. Customers can report discrepancies using the contact information provided
in the ""Contact Us"" section of the Website.
3.10 RIOSTARZ reserves the right to close or suspend a Customer's account, refund or withhold the
account balance at its reasonable discretion, without further explanation. However, any outstanding bets
placed in accordance with these terms and conditions will be honored.
3.11 Customers may withdraw funds from their account once their balance has been confirmed by the
Company, following the posted withdrawal guidelines on the Website.
3.12 Customers may cancel their account at any time by providing written notice to the Company through
the contact information available on the Website. Upon notification of account cancellation by the
Company, any subsequent bets or requests made online with the account will be void. The Customer remains
liable for any activity conducted until receipt of the account cancellation notification from the
Company.
3.13 Customers are responsible for maintaining their account activity. Failure to log in and utilize the
Company's services at least once within a twelve (12) month period may result in the Company closing the
Customer's account, with any outstanding balance forfeited.
3.14 RIOSTARZ reserves the right to immediately suspend or cancel a Customer's account if the Customer
breaches any obligations under these terms and conditions. In the event of a material breach determined
by RIOSTARZ, RIOSTARZ reserves all rights and remedies against the Customer under these terms and
conditions and at law, including retaining any outstanding funds as a guarantee of the Customer's
obligations or liability arising from the breach.
4.1 The Company will exclusively accept bets from Registered Customers via the Website.
4.2 A bet is considered placed when made online by the Customer via the Website, originating from the
jurisdiction of the Internet Protocol Address recorded by the Company. It is deemed accepted only when
acknowledged by the Company's gaming server in the jurisdiction where located, and recorded as such. The
Customer will be notified through the Website upon acceptance and recording of the bet by the Company. A
bet is considered completed upon acceptance and recording by the Company's gaming server, with
notification provided to the Customer, all in accordance with these terms and conditions.
4.3 Upon successful placement of a bet on the Website, the Customer will receive an electronic
acknowledgement (notice), confirming acceptance and recording of the bet by the Company.
4.4 A bet will be declared void if not transmitted in full, including instances where transmission is
disrupted or interrupted due to technical issues.
4.5 Customers are prohibited from canceling or altering their bets once placed, accepted, and recorded
by the Company. The Company holds no obligation to cancel bets validly placed, accepted, and recorded in
accordance with these terms and conditions. If a Customer attempts to cancel a bet before confirmation,
they should verify the bet list (accessible in the user menu bar of the Website) to ensure the bet was
not placed. Any dispute regarding the placement of a bet should be reported to the Company before final
acceptance of the bet and/or before the occurrence of the event the bet was placed on.
The Company will investigate such disputes thoroughly and resolve them in a fair and reasonable manner,
exercising its sole discretion.
4.6 All electronic transactions will be documented by the Company for the benefit of both Customers and
the Company. In cases where disputes cannot be resolved by the Company's management, the relevant
recordings will serve as evidence. Both the Customer and the Company acknowledge that these recordings
will be the final authority in resolving disputes, ensuring accuracy and fairness as a final resort.
4.7 The Company retains the right to suspend or prohibit further betting in a market at any time,
without prior notice to the Customer, at its sole and absolute discretion. If a market is suspended or
access to it is prohibited, any attempted bets made by the Customer will be declined.
4.8 Furthermore, the Company reserves the right, at its sole and absolute discretion and without
explanation to the Customer, to refuse any bet or part thereof, or to suspend or close an account at any
time, for any reason. This includes situations where the Company reasonably believes that continued use
of the account could result in damage or loss to the Customer or the Company. This may also occur during
investigations of breaches of terms and conditions, rules and regulations, or the privacy policy, upon
confirmation of such breaches, or in response to a filed complaint by the Customer.
4.9 The Company shall not be held responsible for any failures in equipment or telecommunication that
impede the correct placement, acceptance, recording, or notification of bets.
4.10 The Company shall not, under any circumstances, be held liable for any damages or losses, without
limitation, that are alleged to have resulted from or been caused by the Website or its content. This
includes, but is not limited to, delays or interruptions in operation or transmission, failure of
communication lines, misuse of the Website or its content by any person, or errors or omissions in the
content thereof.
4.11 Bets will be accepted until the advertised deadline for any given event (""deadline""), which is
deemed to be incorporated by reference into these terms and conditions and agreed upon by the Customer.
If a bet is mistakenly accepted after its deadline, it will be considered void, and the Company reserves
the right to void any such bet.
4.12 Bets placed by the Customer using a credit or debit card do not become valid until the Company (or
its Authorized Payment Solutions) has received full payment before the Customer commences any betting,
subject to Clause 4.2 above. If payment is not received before the Customer begins betting, any such
bets placed with the Company by the Customer will be automatically void.
4.13 Customers must maintain a positive funds balance exceeding the amount of the intended bet in their
accounts to be eligible to place bets. Bets will not be permitted if the account balance is
insufficient.
4.14 While all prices/lines displayed on the Website are subject to change, they become fixed once a bet
is placed, accepted, and recorded in accordance with Clause 4.2. The Company reserves the right, at its
sole discretion and without explanation, to alter the odds, prices, or any information related to a bet
type, market, or event at any time, without prior notice to the Customer. Additionally, the Company may
void or reject affected bets or correct any errors in displayed odds, prices, or information resulting
from error, omission, or mistake.
In such instances, the Company will provide a prominent notice on the Website.
4.15 The maximum bet amount that a Customer can place on any market or event may vary depending on the
specific bet type and is subject to change without prior notice at the Company's sole discretion.
4.16 Live Casino
*Maximum payout of total winnings in Live Casino is limited to MYR300,000 per member.
4.17 Slot Games
Regardless of any winning amount from the Jackpot or Progressive Jackpot, the MAXIMUM pay out to The
Customer is limited to MYR 300,000 only.
*Member who win jackpot MUST provide us the clear screenshot / photo as proof to claim the winnings.
5.1 Upon confirmation of the final result, winnings will be credited to the Customer's account or
losses reflected accordingly. The Company retains the right to determine the source of the final result
as it deems reasonable and appropriate.
5.2 If funds are erroneously credited to or debited from a Customer's account, it is the Customer's
responsibility to promptly notify the Company of the error. Any sums credited to the Customer due to
error will be considered invalid and must be returned to the Company. The Customer may not dispose of
funds credited in error, and the Company reserves the right to void any transactions (including bets)
involving such funds. The Customer agrees to indemnify the Company for the return of any erroneously
credited funds that have been withdrawn by the Customer.
5.3 The Company shall not be held liable for typographical, technical, or human errors in posting odds
and/or handicaps. In case of an error, the Company reserves the right, at its sole discretion, to either
void any affected bets at any time or to correct the error.
5.4 The Company shall not, under any legal theory including equity, contract, tort, negligence, or
otherwise, be held liable for any damages or losses, whether direct, indirect, or of any other nature,
without limitation. These damages or losses are alleged to have resulted from or been caused by the
Website or its content. This includes errors, inaccuracies, or ambiguities in the Website or its
contents, as well as failures, malfunctions, delays, or interruptions in operation or transmission,
communication line failure, misuse of the Website or its content by any person, errors or omissions in
content, and damages such as loss of business, loss of profits, business interruption, loss of business
information, or any other pecuniary or consequential loss or damage. This applies even if the Customer
has notified the Company of the possibility of such loss or damage.
5.5 The Company will not be held responsible for any breach of these terms and conditions caused by
circumstances beyond its reasonable control.
5.6 The Company reserves the right to withdraw the Website or elements of the Website at any time.
Except for any rights the Customer may have over deposited funds in its account, the Company will not be
liable to the Customer in any other way as a result of such action.
As a leading international online gaming company, E9WIN proudly features world-class game information experts, a helpful and experienced customer service team, and a professional marketing and state-of-the-art technical team. This collaborative effort ensures that our customers, with E9WIN at the forefront, can indulge in the ultimate gaming experience within a safe and secure environment. We prioritize the satisfaction and safety of our players through the combined expertise of our dedicated teams
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